Excellent Service

We are dedicated to providing you with the finest service, delivered with our knowledgeable, passionate, and efficient approach. If customers have any maintenance or operation problems, they can call our after-sales service to consult the technical personnel, if the technical problem is not solved in real time, our company will immediately send engineers to the construction site to assist. LCF attaches great importance not only to the quality of the product, but also to the service of the product. We strive to meet customer needs, patiently listen to customer opinions, and tirelessly provide customers with intimate services to meet customer needs, which is the purpose of our after-sales service.

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Service System

  • Pre-sale Service

    On-site survey, customized plan, creative design, etc.

  • In-sale Service

    Installation guidance, on-site debugging, technical support, and personnel training.

  • After-sales Service

    7/24 hour response, 2-year warranty and lifetime maintenance, on-site maintenance support, component repair, regular after-sales visits, etc.

Warranty Content

2-year warranty and lifetime maintenance

01Installation, debugging, maintenance and training

02Provide a complete set of instructions, technical information, spare parts, etc

03On-site technical support

04Equipment operation troubleshooting

05Free replacement and repair of faulty components

  • 01Installation, debugging, maintenance and training

  • 02Provide a complete set of instructions, technical information, spare parts, etc

  • 03On-site technical support

  • 04Equipment operation troubleshooting

  • 05Free replacement and repair of faulty components

Installation Services

LCF provides on-site installation, debugging, technical training and other services.

  • Installation Guidance

    Supervise the installation of all system equipment and materials, ensure the implementation on schedule and meet the requirements.

  • On-site Debugging

    LCF will deploy technical personnel to the site to provide installation, debugging, acceptance services and ensure that the equipment is running normally. Free tools and instruments for on-site installation will be provided.

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    Technical Training

    System installation, testing and proper use of equipment; Equipment inspection and testing, daily maintenance of equipment; troubleshooting of hardware and software.

Events Assurance

LCF will provide on-site technical support and assign professional engineers to site of customer activities to escort customer business activities.

  • System Debugging

    Ensure proper functioning by providing comprehensive device debugging prior to activity start.

  • Troubleshooting

    Comprehensive inspections and quick fixes for device failures during the event are conducted.

  • Trouble Repair

    Repair equipment software and system related issues in time during the event.

Fault Handling

LCF provides free hotline, remote technical support, on-site maintenance, spare parts repair and other services.

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    Level 1 Fault

    Remote guidance are available for LED display plug-in connection issues and control software faults.

  • Level 2 Fault

    Spare parts for damaged modules, accessories, power supplies, receivers, transmitters, and graphics cards etc.

  • Level 3 Fault

    On-site service for a large number of modules or power supplies damaged on the LED display screen.

After-sales Hotline

365days, 7x24 hours, respond to your service requests at any time